Privacy Policy

1. Who We Are

Coco Software is a sole-trader technology consultancy based in Hornsby, Sydney, Australia. We provide website design, software development, and payment integration services to Australian businesses.

ABN: available on request. Contact: cocosw.com/contact

2. What Information We Collect

We only collect information you provide directly to us:

• Your name
• Contact details (email address or phone number)
• A description of your enquiry or project needs

We do not collect payment information, sensitive personal data, or any information beyond what is needed to respond to your enquiry.

3. How We Use Your Information

Information collected through the contact form is used solely to:

• Respond to your enquiry
• Provide a project assessment or consultation

We do not sell, share, or use your information for marketing purposes without your explicit consent.

4. Data Storage & Security

Contact form submissions are processed and delivered directly to our business email inbox. We do not store your details in a database or third-party CRM.

We retain enquiry emails only as long as needed to complete your project engagement, after which they are deleted.

5. Cookies & Analytics

This website may use Google Analytics 4 for anonymous usage analytics (page views, session duration, traffic sources). No personally identifiable information is collected through analytics.

We do not use advertising cookies or cross-site tracking.

6. Third-Party Services

This website uses the following third-party services, each with their own privacy policies:

• Cloudflare — hosting, CDN, and form processing infrastructure
• Google Fonts — font delivery (Inter, Plus Jakarta Sans)
• Google Analytics — anonymous usage analytics

7. Your Rights

Under Australian Privacy Principles (APPs), you have the right to:

• Request access to any personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information

To exercise these rights, contact us at the address below.